Shipping Policy and Costs

Shipping & Costs Policy

Last updated: January 14, 2026

At Café La Patrona, we work to ensure your orders arrive safely and as quickly as possible. Below is our shipping policy.

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We ship within the Mexican Republic through the following parcel services:

  • FedEx

  • DHL

The courier used may vary depending on availability and delivery area.

3. Shipping Costs

  • Standard shipping cost: $180 MXN

The shipping cost is calculated and displayed during the checkout process before finalizing the order.

In the case of special promotions (such as free shipping), these will be clearly indicated on the website.

4. Shipping Insurance

All shipments include insurance in case of loss during transit.

If an order is declared lost by the courier, Café La Patrona will manage the corresponding claim and offer, as appropriate:

  • Reshipment of the order at no additional cost, or

  • Refund of the amount paid for the product

The process will be subject to the timelines and validations established by the courier company.

5. Delivery Times

The estimated delivery time will depend on the courier and the final destination. Once the order has been shipped, delivery times are the responsibility of the courier company.

Café La Patrona is not responsible for delays caused by external factors, such as weather conditions, high demand, or situations attributable to the courier.

6. Incorrect Shipping Information

It is the customer's responsibility to provide correct and complete shipping information. Loss insurance does not apply in cases where the provided address is incorrect or incomplete.

7. Undelivered Orders

If an order cannot be delivered due to reasons attributable to the customer (absence, incorrect address, refusal of package), re-shipping costs will be borne by the customer.

8. Order Tracking

Once the order has been shipped, you will receive a tracking number to follow up directly with the corresponding courier.

9. Changes to the Shipping Policy

We reserve the right to modify this Shipping & Costs Policy at any time. Any changes will be published on this page.

10. Contact

For any shipping-related questions, you can contact us through the available channels on our website.